Business Challenge:

In December 2010, heavy snow fall caused 4,000 flights to be cancelled from Heathrow.  The Winter resilience enquiry was commissioned to investigate why the airport suffered in such a way and what actions could be taken to mitigate against this happening again.

An investigation took place and the report issued identified the need for:

• Early and automatic identification of risk and trends to trigger a response

• Manageable & efficient incident response

• Real time situational awareness

• Consistent message communicated across the departments

Heathrow Airport required and integration of 29 airport operations departments located at satellite sites across the airport estate.

Each control centre had up to 10 operators focusing on department specific tasks.

Each operator had up to 12 monitors and PCs located at their desk.

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Our Approach:

Heathrow Airport allocated a budget to complete a business analysis, design and build project for an Airport operations control centre.

Ajar Technology were contracted as the specialist systems integrator to consult and design a state of the art control room facility.

• Business analysis to understand the current way of working of the airport operations departments

• Gather stakeholder requirements for the future airport operations.

• Consider opportunities for workflow efficiency improvement

• Analysis of the “as is” operator desk layout ergonomically and for technology suitability

• Market analysis of the technology marketplace for and assessment of the future proof suitability of the potential technology solutions

• Host off site technology simulations

• Report the detailed findings of the business benefits to be gained from the options identified with a recommendation

• Supply the technology solution, installation, configuration, commission, test and provide on going maintenance and support service